- I feel like eating out tonight.
- I’m a food writer interested in the issue of whether restaurants should insist on booking deposits.
- I’ve been charged with organising the office Christmas party dinner.
In all three situations, I grab a copy of the good old yellow pages, flick idly through until something takes my fancy then give them a ring to elicit all the details I need.
Not bloody likely.
Like most diners, I rely on the internet for my food direction; what’s open when, what other people think of it, what sort of prices and food they offer. I don’t have time to spend ringing around nor money to throw away on somewhere I don’t know that could turn out to be dire. I want to arm myself with the knowledge I need to make a good choice (and a quick one).
Yet so many restaurants either have no online presence or even worse; a half-assed one. ”I don’t have time.” they say. or ”I don’t know how to make a website”. Neither are a good excuse. Having a decent website is an investment restaurants can no longer afford not to makea nd there are plenty of ways to do it cheaply and with no programming knowledge. It takes a minimum of time to keep a website updated and it should be part of time invested into the business.
However, there’s no point at all in having a website that’s out of date or doesn’t have the necessary information.
There have been loads of studies and surveys done on exactly how long someone will stay on a website looking for the info they need, and believe me, it’s not long.
I recently went to a restaurant website that was pages and pages long; from menus and wine lists to chef bios, philosophies, location maps etc, yet nowhere, among these reams of information did they mention when they were actually open. (And when I rang, nothing on the phone message to give me a clue either). If I were looking for somewhere to eat that night, I’d move on to another place that *did* have opening days and hours on their website.
I’m no online expert, but I look at a hell of a lot of restaurant websites and this is what I want to see in the ideal website;
PASS
Opening page; phone number, address; opening times, links to :
(up to date) menu with prices or at least sample menu; location (a map is good), perhaps a chef bio.
Pics are always nice.
FAIL
Dodgy home-snapped food pics; seriously it’s an art- just as cooking is. Taking good looking pics of food is hard work. Leave them out if you can’t afford professional pics.
Broken links
Old menus eg. Winter menus in summer.
Old events or news. It tells me you don’t update the website-is that lack of care reflected in your kitchen?
Old accolades. It probably doesn’t mean anything to anyone that you won ‘Best restaurant with a garden’ in 1996. Or were awarded 2 stars by the Courier Mail in 2003. In fact, all it does is make you wonder why you’ve had nothing since then and whether the place has gone off.
Music. Very annoying.
Ditto flashy graphics; eg revolving text or pictures
Most Facebook webpages. They’re ok for cafes or informal places where you want to connect with the customer in a friendly, casual way but look unprofessional otherwise. Even a wordpress out of the box website (like this one) is better than a facebook page, especially one without any vital info.
As for twitter; just do it. It’s free and it works. And you’ll be in good company; everyone from Neil Perry to Jamie Oliver have recognised the value of it and have a twitter presence. These are businessmen who know what they’re doing.
The bottom line is, it is the rare restaurant indeed who can survive without an online presence-you can hide your head in the sand all you like, but it could well end up costing you your business.